Making complex systems
feel simple.
I'm Josh Keyes—a product designer who's spent 14 years turning ambiguity into clarity for healthcare, financial services, and enterprise platforms. Currently focused on the systems where getting it right matters most.
Redesigning Provider Search for 600K+ Patients
A complete search and discovery system—provider cards, map and list views, filtering, and category browsing—designed to help patients find the right care.
Designing a Telemedicine Platform from Discovery to Launch
A four-role ecosystem—telepresenter, dispatcher, nurse, admin—for delivering virtual healthcare in schools across the Carolinas.
Rebuilding a 90-Year-Old Organization's Digital Presence
Information architecture, user flows, wireframes, and high-fidelity designs for a complex organization serving 2 million members.
Designing a Cross-Platform Native App for Building Lifecycle Management
Native iOS and Android apps with a documented design system for BIM quality assurance across the full building lifecycle.
Designing for Health Plan Members Across Multiple Systems
Three engagements, one recurring problem: making health insurance understandable. Each iteration refined the patterns that work.
And more along the way
Over 14 years, I've also designed automotive center consoles for Ford, wellness trackers for Optum, utility dashboards for Southern Company, vehicle configurators for Hyundai, and health plan systems for BCBS and Saint Francis. Each project added a new dimension to how I think about design.